A company you can trust.
YaMarkets Ltd is authorized and regulated by the Vanuatu Financial Services Commission (VFSC) 14819. Registered Address: Govant Building, Port Vila, PO BOX 1276, Vanuatu
We provide our customers with foreign exchange contracts (FX) and contracts for differences (CFD) trading and related eWallet services from www.yamarkets.com
We know that you are concerned with how we deal with your personal information. This privacy statement sets out our current policies and demonstrates our commitment to your privacy. Your further rights and our obligations in respect to collecting and dealing with your personal information are disclosed in the Privacy Act 1993.
We are required to maintain certain personal information about individuals for the purposes of satisfying our operational and legal obligations (to open an account, transact business effectively and to safeguard your assets and your privacy). We recognize the importance of correct and lawful treatment of personal information as it helps to maintain confidence in our organization and to ensure efficient and successful outcomes when using this information.
All personal information is:
We may collect and process the following data about you:
The personal information that we collect from our customers, process and control to provide our services, include:
Considering our obligations under respective AML/CFT regulations we also collect, process and keep the documents, which the customer provides to us to verify the personal information specified above. This include: passport, driving license and other ID copies, utility bills or other documents confirming the address of the customer, bank or other financial institutions statements, documents confirming source of funds and/or source of wealth etc. Please refer to www.yamarkets.com/privacy.php
We also collect the information about current, past and prospective clients and customers, website visitors, etc. with whom we have dealings. This information may include information required to communicate with you, including your name, mailing address, telephone number, email address and your location information.
We may also ask you for information when you report a problem with our website. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
You have choices about the information we collect. When you are asked to provide personal information, you may decline. Subject to the provisions of this policy specified below, you are also entitled to have YaMarkets erase your personal information, cease further dissemination of the information and potentially have third parties halt processing of the information. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. However, if you choose not to provide information that is necessary to provide a service or feature or to withdraw the information that is still relevant to original purposes of processing, you may not be able to use that service or feature.
The information we collect depends on the context of your interactions with YaMarkets, the choices you make, including your privacy settings, and the service and features you use. YaMarkets shall comply with the regulations applicable to the financial services providers, including AML/CFT regulations. As a result, we need to collect, process and keep your personal information to meet the applicable legislation requirements. Your refusal to provide us with the personal information in some cases may lead to freezing of your accounts with us and the funds held on such accounts. Under certain circumstances, we shall also report your activity and respective personal information to authorities.
Personal information may consist of information kept on paper, computer or other electronic media all of which is protected under the applicable law.
As a data subject which provides its personal information to us you are entitled to:
You should also pay an attention that being a financial services provider we shall keep a part of your personal information to comply with FATF recommendations, Anti-money laundering regulations of 2011, Statutory Rules and Orders No. 46 of 2011, Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and other applicable legislation. Your request to erase your personal information would not affect such part of the personal information.
We share your personal information with your consent or as necessary to complete any transaction or provide any service you have requested or authorized (debiting and crediting your accounts, executing your trading orders, providing support to you etc.).
In order to provide you with our services we share your personal information with our partners, vendors and service providers, including IT and software providers and vendors. We may also share your personal information with third persons and authorities if required by law, in respond to legal process, to protect our clients, to maintain the security of our services and to protect the rights or property of YaMarkets.
We do not sell, license, lease or otherwise disclose your personal information to any third party for any reason, except as described below.
We reserve the right to disclose your personal information to third parties when required to do so by law to regulatory, law enforcement or other government authorities. We may also disclose your information as necessary to credit reporting or collection agencies. We may also disclose your information to non-affiliated third parties if it is necessary to protect YaMarkets rights or property.
We share your personal information with the banks and payment institutions, which process your payments to/from us. Commonly, we share your name, address, contact details (email) and the amount of payment to/from you. Such disclosure is made solely to provide you with an ability to deposit withdraw funds to/from us.
We may share your personal information with third parties acting as our liquidity providers. Once we hedge your positions with external liquidity providers they may access the information regarding your trading orders, including types of derivatives traded, their amount.
Your personal information may be shared with our software vendors and IT services providers including trading platform providers (hereinafter – “IT vendors”). While providing YaMarkets with software, its modifications, implementation and support IT vendors may have an access to our information systems from their systems and locations. As a result, some of your personal information depending on the system where they are kept may be disclosed to our IT vendors. We limit an access of such IT vendors to our information systems to the best of our abilities. However, the situation may arise that in the process of software maintenance (modification of software functionality, migrating information to the new software versions, fixing bugs etc.) the vendor and/or IT provider get an access to the databases where your personal information is stored.
Some of IT vendors act as our technology providers based on the software-as-a-service (SAAS) business model. In this case, YaMarkets use their information systems installed on their hardware environment. Respectively, our databases may be kept on the servers of such vendors. In this case, we limit an access using integrated management rules, which restrict vendor’s access to the information kept by its clients (YaMarkets).
To help us improve our services to you, we may engage another business to help us to carry out certain internal functions such as account processing, client service and support, client satisfaction surveys or other information collection activities relevant to our business. We may also provide a party with customer information from our database to help us to analyze and identify customer’s needs and notify customers of product and service offerings. Use of the shared information is strictly limited to the performance of the task we request and for no other purpose.
According to the applicable law, we are required to upload your trading information (trading orders and/or positions) along with some of your personal information (name and/or UID) to the trading information depositories. We enter into agreements with the well-known international depositories, which provide a highest level of information security.
We may share information with affiliates and partners, including companies operating under YaMarkets ® brand name, if the information is required to provide the product or service you have requested, or to provide you with the opportunity to participate in the products or services our affiliates and partners offer. We may also forge partnerships and alliances, which may include joint marketing agreements, with other companies who offer high-quality products and services that might be of value to our customers. In order to ensure that these products and services meet your needs and are delivered in a manner that is useful and relevant, we may share some information with partners, affiliates and alliances. This allows them to better understand the offers that are most relevant and useful to yourself. The use of your personal information is limited to the purposes identified in our relationship with the partner or affiliate.
All third parties receiving your personal information from us under the respective agreements are required to protect your personal information in a manner similar to the way we do this. We use a variety of legal mechanisms, including contracts, to help insure your rights and protections.
All individuals who are the subject of personal information held by us are entitled to:
We maintain strict security standards and procedures with a view to preventing unauthorized access to your information by anyone, including our staff.
We use different organizational and technological measures to protect your personal information such as pseudonymisation and encryption. As a part of the pseudonymisation process when you establish a business relationship with us we assign to your accounts (both ewallet and trading account) the unique identifiers (UID) which make your personal information no longer be attributed to you without the use of additional information from our information system. Your UID instead of your name is used in most of the information systems we utilize to provide you with our services. Only a limited number of our staff and third parties have an access to the information system where your personal information in conjunction with UID is stored.
We use leading encryption technologies to secure your information on a hardware and software levels. The hardware protection includes Cisco security products. The software protection tools include strict control mechanisms as follows: SSL, TLS with keys larger than 2048-bit.
All YaMarkets members, all our staff and third parties whenever we hire them to provide support services, are required to observe our privacy standards and to allow us to audit them for compliance.
Personal information collected by YaMarkets may be stored and processed in your region or in any other country where YaMarkets or its affiliates, subsidiaries or service providers maintain facilities. Typically, the primary storage location is in the European Union, with a backup to the information centers in another regions. The storage location(s) are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the information in the event of an outage or other problem. We take steps to ensure that the information we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the information is located.
We transfer personal information to other countries. When we do so, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your information.
As a general rule, YaMarkets retains your personal information for the whole period of the business relationship with you and 5 years from the moment termination of such relationship. However, the period of your personal information retention can vary for different information types in the context of different products, actual retention periods can vary significantly. The criteria used to determine the retention periods include, for instance:
We may share Website usage information about visitors to the Website with reputable advertising companies for targeting our Internet banner advertisements on this site and other sites. For this purpose, pixel tags (also called clear gifs or web beacons) may be used to note the pages you've visited. The information collected by the advertising company through the use of these pixel tags is not personally identifiable.