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The Company may go for an exception in some cases when it is necessary to return payment made by the credit card, but only if the Client justifies the reason of doing this. The Client may submit a request to refund in case service not provided or not as described, the service received is not functioning appropriately. A refund is possible in case when the account had been deposited, but no trades were done and is made only on the credit card that was used for depositing.
In order to start the return process the Client shall submit a cancellation request by emailing to [email protected]. A cancellation request shall contain the following information at least but not limited to:
All the information in a cancellation request submitted to the Company shall be identical to that originally submitted in the initial payment.
All received cancellation requests to be dealt with by the Company on the following terms and conditions: