FAQs

Find answers to the most popular questions regarding trading with YaMarkets.

Established in 2016, YaMarkets offers a comprehensive trading environment for Contracts for Difference (CFDs), encompassing FX currency pairs, stock indexes, metals, and energy. Our clients can engage with these CFD products through MetaTrader 4 and MetaTrader 5 or via Web Trader. We are a retail brokerage registered in Vanuatu, extending our services to the global market.

Indeed. To facilitate credit card deposits, it is essential to pre-register the card image with Shufti, our automated authentication system, accessible from the Client Cabinet. Alternatively, if automatic authentication is unfeasible due to the absence of a camera, you may transmit a selfie holding your credit card and ID to our support team via email.

Even after invalidating or renewing the credit/debit card used for deposit, it remains possible to withdraw funds to the original card. This withdrawal is contingent upon the information maintained by the card company. However, the specifics may differ depending on the card company, hence it is advisable to verify with them.

The ability to transfer funds may be restricted when there are ongoing positions, particularly if the transfer amount equals or surpasses 90% of the effective margin. Please reassess the amount and attempt the transfer again.

Clients holding a live account can maintain up to 3 demo accounts without any expiration. To establish a demo account without a defined expiry, kindly contact us and provide specific details.

Several factors may contribute to this issue, including limitations based on the card type, input errors, browser compatibility, or restrictions imposed by the card company. Verify your card's status and, if necessary, communicate with the card company to address any restrictions.

No, there are no fees associated with deposits or withdrawals made using a credit or debit card. Please refer to the details provided for alternative withdrawal methods.

Refund procedures exhibit similarities between credit and debit cards. However, immediate deductions occur with debit cards upon usage. Refunds are directly linked to the card and will be reimbursed to your bank account.

If you are interested in joining our Introducing Broker (IB) program, kindly complete our form. For inquiries about our IB program, please contact our partner team at [email protected].

Facing issues related to withdrawal

Please ensure your withdrawal details are correct and try again. If the issue persists, contact support for assistance.

Need help with withdrawal processing

Please double-check your withdrawal method and ensure your account is properly funded. If you continue to face issues, reach out to our support team for further assistance.

Facing delays in withdrawal

Withdrawals may take some time to process. Please allow a few business days for the transaction to complete. If the delay persists beyond this timeframe, please contact support for help.

Unsure about withdrawal methods

You can choose from various withdrawal methods available in your account settings. If you need guidance, please refer to our FAQs or contact support for assistance.

Need assistance with withdrawal history

Your withdrawal history can be viewed in your account dashboard. If you need further assistance or have specific inquiries, please contact support for help.

Experiencing verification problems

Please ensure you've uploaded the correct documents and follow the instructions carefully. If you encounter any issues, contact support for assistance.

Need help with document upload for verification

Make sure the documents you're uploading are clear and meet the verification requirements. If you need assistance, please contact support for guidance.

Uncertain about required verification documents

Refer to our verification requirements in the support section or contact support for clarification. Ensure you have the necessary documents before proceeding.

Waiting for verification status update

Verification may take some time. Please be patient, and you'll receive an update once the process is complete. If you have any urgent concerns, please contact support for assistance.

Need assistance with withdrawal history

Your withdrawal history can be viewed in your account dashboard. If you need further assistance or have specific inquiries, please contact support for help.

Need assistance with the verification process

If you encounter any difficulties during verification, please reach out to our support team for prompt assistance. We're here to help you through the process.

Having trouble making a deposit

Please ensure you're using a supported payment method and your account is properly funded. If you continue to experience issues, contact support for assistance.

Encountering errors during deposit

Double-check your payment details and try again. If the problem persists, contact support for help. Hope this solves your problem.

Need help selecting a deposit method

Review the available deposit methods in your account settings or contact support for guidance. Choose the method that best suits your needs.

Experiencing delays in deposit processing

Deposits may take some time to process depending on the chosen method. If the delay is prolonged, please contact support for assistance.

Unsure about deposit limits or fees

Refer to our deposit FAQs or contact support for information on deposit limits and associated fees. Choose the option that aligns with your requirements.

Encountering technical issues

Please try refreshing your browser or clearing your cache. If the problem persists, contact support for technical assistance. Hope this solves your problem.

Facing login problems

Double-check your login credentials and ensure you're entering them correctly. If you're still unable to login, contact support for further assistance. Hope this solves your problem.

Experiencing slow platform performance

Slow performance may be due to various factors. Try closing unnecessary tabs or applications and refresh the platform. If the issue persists, contact support for help. Hope this solves your problem.

Having trouble with trade execution

Ensure you have a stable internet connection and try executing the trade again. If you encounter errors, contact support for assistance. Hope this solves your problem.

Need assistance with charting or market data

Explore the help section for tutorials on charting and market data analysis. If you need further assistance, contact support for guidance. Hope this solves your problem.

Have a different issue not registered here

Please describe your issue in detail, and we'll do our best to assist you. Contact support for personalized assistance.

Need help with account settings or features

Explore the help section for tutorials on account settings and features. If you need further assistance, contact support for guidance.

Looking for general trading information

Check out our educational resources or contact support for guidance on trading strategies and concepts.

Need clarification on terms or concepts

Refer to our glossary or educational materials for definitions and explanations. If you need further clarification, contact support for assistance.

Seeking personalized assistance with a specific concern:

Contact support with details of your concern, and we'll provide personalized assistance to resolve it.

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