If you ever need to file a complaint, we’re here to guide you through the process:
We value your experience and want to resolve any issues as quickly as possible. Contact our customer support team first to discuss your concerns. Most issues can be resolved directly with our team.
If the issue isn’t resolved to your satisfaction, you can file a complaint with The Financial Commission. Before you do, gather all relevant documents, such as emails, trading records, and screenshots.
Visit The Financial Commission’s website and fill out their complaint form. You’ll need to provide your details, our broker information, and a clear explanation of the issue. Attach any supporting documents.
The Financial Commission will review your complaint and mediate between us and you. They aim to resolve the matter fairly and efficiently.
After the review, The Financial Commission will issue a decision. If the decision is in your favor and we can’t comply, you’ll receive compensation of up to €20,000 from their fund.
We understand that trust is essential when choosing a broker. By becoming a member of The Financial Commission, we’re not only enhancing your trading experience but also showing our commitment to transparency and fairness. This membership is a testament to our dedication to protecting your interests and providing you with the best possible service.
The Financial Commission is an independent organization that helps resolve disputes between traders and brokers. They ensure that your concerns are handled fairly.
The Compensation Fund acts like an insurance policy for our clients. If YaMarkets were to refuse to comply with a verdict given by The Financial Commission, the fund would be used to compensate you.
The fund is financed by allocating 10% of the monthly membership dues from all participating brokers, including YaMarkets. This helps ensure the fund is always ready to protect clients.
The fund is used to cover clients who have received a judgment in their favor from The Financial Commission. However, it does not cover losses that result from trading decisions made solely at the client's discretion.
The Compensation Fund covers judgments made by The Financial Commission up to €20,000 per client. This means you have financial protection in case of disputes.
No, filing a complaint with The Financial Commission is free of charge for our clients.
The time can vary depending on the complexity of the case, but The Financial Commission aims to resolve disputes as quickly as possible.
The Financial Commission’s decisions are final, but they ensure a fair and transparent process for all parties involved.
At YaMarkets, your satisfaction is our priority. Our membership with The Financial Commission is just one of the many ways we’re working to ensure you have a secure and reliable trading experience. If you have any questions or need assistance, please don’t hesitate to contact us.
Thank you for choosing YaMarkets, where your trading journey is always supported with trust and integrity.
YaMarkets is a member of The Financial Commission, an international independent body responsible for resolving disputes in the Forex and CFD markets.